The Ace of Vapez Frequently asked questions
Product questions:
Q: What vape kit should I buy?
A: The big question is what type of vaper are you?
If you’re an ex-smoker that used to go through a pack a day? We would recommend a Pod Kit as this will offer a similar throat with Freebase or Nic Salts.
If you’re a disposable user looking for an alternative due to the UK disposable ban happening on the 1st June 2025, we would suggest to use a vape pod kit with 20mg nic salt or we also sell pre-filled rechargeable disposables, all you need to do is charge the device and re-fill the pod or change the pod (this will depend on the device, please check the product description for more information).
Q: What e-liquid do I need?
A: If you have a pod kit it is highly recommended to use freebase 10mls, nic salts 10ml or 50/50 shortfills. Mod devices that use a tank may be more suited to higher VG liquids (depending on the resistance of the desired coil), we stock many shortfills more suited to these.
We produce many ranges of e-liquid in house as well as selling premium guest e-liquid brands such as Vampire Vape, Elux Legend, Bar Juice 5000 and many more.
10ml e-liquids are perfect for easy on the go refill. They’re premixed e-liquid available in 0mg, 3mg, 6mg, 12mg and 18mg as well as nic salts 5mg, 10mg and 20mg. The list of flavours are irresistible! You'll be sure to find your go-to flavour. Huge savings with our 4 for £10 multi-buy, why not mix and match to get the most out of this deal!
Shortfills contain 0mg nicotine, they’re called shortfills because there’s extra space in each bottle, allowing you to add your 10ml nic shots.Try out a handful of these shortfills with our amazing shortfill deals.
Q: How do I add nicotine to my shortfill?
Here is a step-by-step guide:
- Once you've selected your desired shortfill and nic shots
- Remove the lid and nozzle of the shortfill
- The next step will be to squeeze the nic shot into the shortfill bottle, don’t worry there's space in the shortfill bottle so that it won't spill
- Now attach the nozzle and lid
- Shake the bottle well and you’re ready to go!
Q: When do I change my coils?
A: Depending on how often you vape it will differ, but the main thing to look out for is a burnt taste. This means that the coil has run its course and is ready for a replacement coil. Shop replacement coils here.
You can read more about how often you need to change your coils in our blog here.
Q: What does ‘priming the coil’ mean?
A: Priming your coil is essential! If it’s not done then the cotton in the coil will burn and leave you with a nasty taste in your mouth.
Firstly you will need to get your coil and e-liquid at hand and squeeze a few drops of e-liquid into each cotton hole around the coil and wait for it to soak in the flavours. The next step will be to insert the coil into the pod or tank and fill it with your e-liquid. Now wait approximately 5-10 mins then vape away!
If your coil is built into the pod, simply fill the pod and wait 5-10 minutes. We understand it can feel a bit long to wait but trust us it’s a crucial step to maintaining your coil.
Q: Why shop with us?
Here at The Ace of Vapez our mission is to offer the BEST service possible and we pride ourselves on doing so. Need instant help? Use our live chat online to message our team to resolve your issue. Alternatively, you can call us on 01902 302 058. Our team all have intensive knowledge of the vaping industry and are at hand to answer any questions.
We offer competitive prices in the vape industry, stay connected with us to find out when there's a new product, promotions and massive sales! You can do this by signing up to our mailing list, following us on Instagram, Facebook and TikTok if you want to see what happens behind the scenes!
Need your order in a hurry? Order before 3pm to ensure same day collection from the courier and select next day delivery. Spend over £30 for FREE Royal Mail 48 tracked delivery.
Order questions:
Q: I'm struggling to place my order online, can you help me?
A: By all means! Please call us on 01902 302 058 and we can help set up your order on your behalf from here. We will go through your order and send you an invoice to make the payment. Our team is here to take calls and online chat Monday - Friday 09:00 am-17:00pm.
Q: My order came incomplete, what do I do?
A: We doubt that this will happen but if by chance it does please send us an email with your name, order number and what you are missing. We will investigate and contact you with a solution.
Delivery questions
Q: Where is my order?
A: When your order is dispatched from our warehouse, we will send you an email stating your order is in transit - in this email you will find your tracking number. You can click the tracking number in the email to be taken to the relevant courier's website tracking service.
There is a daily cut off time for next day DPD and Royal Mail deliveries, any -orders placed after 3PM will be dispatched the following day.
Q: What if Royal Mail lost my parcel?
A: If your courier has misplaced your order, please contact the courier to enquire about your parcel prior to contacting us, this way we have clarification that we can re-issue your order and reclaim the cost from the relevant business.
Unfortunately, we do not control your delivery time if you are unsatisfied with your chosen courier's service. We will of course assist you if you require proof of shipments and supporting documents to make your complaints.
Returns:
Q:My device is faulty, what do I do?
A: Here at The Ace of Vapez we only purchase authentic hardware/ e-liquid direct from the manufacturer. With the off chance that your parcel is faulty due to a manufacturing issue or damaged during transit please return your device with recorded tracking to:
The Ace of Vapez Online returns department
Unit 29 Planetary Industrial Estate
Planetary Road
Willenhall
Wolverhampton
WV13 3XA
You are responsible for the return of the product. We heavily advise you to use tracked mailing and retain your proof of posting.
Please print and complete the returns form available in the returns section located on the footer of the site (or link to). This will allow us to process your return faster.
Once your device has been received we will work as fast as we can to test your device, and issue you with an appropriate refund or exchange if your return falls within our returns policy (returns policy link).
If you purchased your device in-store, then please return your device to the location you purchased it from, the staff will endeavour to test your device within a maximum of 3 working days and will contact you regarding your return and available options. Proof of purchase is required for all returns.
For more information regarding our returns policy/process, please click HERE
If your query is not answered above, please do not hesitate to call us on 01902 302 058 or email us at Retail@taovdistro.co.uk